Workshop on Engaging Citizens to Enhance Public Service Delivery and Strengthen Accountability

Start Date: Jul 11, 2011
End Date: Jul 13, 2011
Venue: Vienna, Austria

Description: 
This Workshop will explore how the engagement of citizens—and their organizations in civil society and the private sector—can contribute to improve public accountability in the delivery of public services. The goal of the Workshop is to enhance knowledge and build a shared understanding of what participatory institutions, approaches and tools can be adopted by countries to make public service delivery more effective, equitable, transparent, responsive and citizen-centric. This is of particular importance at this time, as the United Nations Members States have identified participatory approaches to the provision of public services as a useful course of action for countries in achieving the Millennium Development Goals.

The Workshop will provide ample time for discussion on regional trends and contexts, and on public services related to the achievement of the MDGs, such as healthcare, primary education, employment and entrepreneurship services, environmental services, including perspectives on adequate services to women and poor groups. Key lessons learned will be reflected in a set of recommendation, presented in the concluding session, and incorporated in the report of the proceedings of the Workshop, to be published on-line.

Document:
Aide Memoire

Contacts:

For substantive matters:
           Ms. Angela Capati-Caruso
           capati-caruso@un.org
           Tel: (212) 963-5318
For contact for administrative matters:
           Ms. Patricia Penuen
           penuen@un.org
           Tel: (212) 963-6951

Organizered by: 

United Nations Department of Economic and Social Affairs
Division of Public Administration and Development Management