Share 'Lessons for Africa? Accountability Innovations We Love, No.1: The Punjab Program for Proactive Governance'
On an accountability scoping trip to Pakistan recently, we were able to find out more about the excellent Punjab Program for Proactive Governance. This program, designed, funded and implemented by the Government of Punjab in 2010, proactively seeks feedback from citizens on their experiences using public services, through the use of SMS messages and a phone call-back system. Punjabis provide thei…
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